Frequently Asked Questions

In accordance with PAGCOR regulations, the minimum age to gamble in the Philippines is 21 years old. ixbet strictly enforces this rule. All players are required to complete KYC (Know Your Customer) verification by submitting a valid government-issued ID before they can deposit or play for real money. Any account found to belong to a person under 21 will be permanently closed.

ixbet accepts any valid Philippine government-issued ID for KYC verification. Accepted documents include: Passport, Driver's License, UMID (SSS/GSIS), Voter's ID, PhilHealth ID, Postal ID, and National ID (PhilSys). Upload a clear, well-lit photo of the front (and back if applicable) of your ID through your account dashboard. Verification is typically completed within 24 hours.

No. ixbet strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any pending winnings being forfeited. If you have forgotten your login details, use the password reset function or contact our 24/7 support team for assistance.

On the ixbet login page, click "Forgot Password?" and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. For security, choose a strong password that you do not use on other websites. If you do not receive the reset email, check your spam folder or contact our support team.

ixbet supports the most popular payment methods used by Filipino players: GCash, PayMaya / Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit cards. All transactions are processed in Philippine Peso (₱). Note that credit card deposits for gambling are not permitted under current Philippine regulations, and ixbet does not accept cryptocurrency payments.

GCash deposits on ixbet are processed almost instantly — typically within 1 to 5 minutes. If your deposit has not reflected after 15 minutes, please check your GCash transaction history to confirm the payment was successful, then contact ixbet's 24/7 live chat support with your transaction reference number for assistance.

The minimum deposit on ixbet varies by payment method. For GCash and Maya, the minimum is typically ₱100. For bank transfers, the minimum is generally ₱500. These amounts may vary depending on current promotions or account tier. Always check the deposit page within your ixbet account for the most up-to-date minimum amounts for your preferred payment method.

ixbet does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. ixbet absorbs processing costs on our end so that 100% of your deposited amount is credited to your gaming balance.

To withdraw from ixbet, log in to your account and navigate to the Cashier or Wallet section. Select "Withdraw," choose your preferred payout method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process payouts.

GCash and Maya withdrawals are typically processed within 1–24 hours. Bank transfer withdrawals may take 1–3 business days depending on your bank. Processing times may be longer during peak periods or if additional verification is required. ixbet aims to process all withdrawal requests as quickly as possible — our finance team works 7 days a week including Philippine holidays.

Common reasons for withdrawal delays or rejections include: incomplete KYC verification, active bonus wagering requirements that have not yet been met, withdrawal amount below the minimum threshold, or a mismatch between your account name and your payment account name. If your withdrawal has been pending for more than 24 hours, contact our live chat support team with your withdrawal reference number for a status update.

The minimum withdrawal amount on ixbet is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional identity verification as part of our AML (Anti-Money Laundering) compliance obligations under Philippine law.

ixbet offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and structure may vary — check the Promotions section of your ixbet account after registration for the current offer. Welcome bonuses are subject to wagering requirements, which means you need to wager the bonus amount a specified number of times before it can be withdrawn as cash.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it converts to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before you can withdraw the bonus funds. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms in your ixbet account.

Yes. If you prefer to play without bonus restrictions, you can opt out of bonuses when making a deposit by selecting "No Bonus" in the deposit flow. You can also contact our support team to have an active bonus removed from your account — note that any bonus funds and associated winnings will be forfeited if you choose to remove a bonus before completing the wagering requirements.

ixbet offers a wide range of games for Filipino players including: online slots (hundreds of titles from top providers), live casino (baccarat, roulette, blackjack, and game shows with real dealers), bingo, sports betting (PBA, NBA, UFC, boxing, football, and more), and virtual sports. New games are added regularly — check the ixbet lobby for the latest additions.

Yes! ixbet is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required . Simply visit ixbet.club on your mobile browser and log in to access the full game library, cashier, and account settings. The mobile interface is designed for touch screens with easy navigation, fast loading, and the same secure experience as the desktop version — perfect for playing on the go whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.

All games on ixbet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories to verify that RTP (Return to Player) percentages are accurate and that no game outcomes can be manipulated. Live casino games are streamed in real time with professional dealers, adding an extra layer of transparency to every hand dealt and every spin of the wheel.

Many slot games on ixbet offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, bonus features, and paytable before committing real funds. Live casino games and sports betting require a real-money account to participate. Look for the "Demo" button on eligible game tiles in the ixbet lobby.

ixbet provides a full suite of responsible gaming tools directly accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, cool-off periods (24 hours to 30 days), self-exclusion (6 months, 1 year, or permanent), and reality check reminders. You can activate any of these tools instantly from your account dashboard or by contacting our 24/7 support team.

To self-exclude, go to Account Settings and select the Responsible Gaming tab. Choose your preferred exclusion period — 6 months, 1 year, or permanent — and confirm your choice. Your account will be locked immediately and you will be removed from all marketing communications. Self-exclusion cannot be reversed before the period ends. You can also request self-exclusion by contacting our live chat support or emailing [email protected] with the subject "Self-Exclusion Request."

If you feel that gambling is negatively affecting your life, please reach out for help. ixbet's support team is available 24/7 and trained to assist players with responsible gaming concerns — all conversations are confidential. You can also use ixbet's self-exclusion tool immediately to stop access to your account. Remember: Gambling is addictive. Know when to stop. Seeking help early makes a real difference.

Yes. ixbet allows you to set daily, weekly, and monthly deposit limits directly from your account settings under the Responsible Gaming section. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit at any time and it takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions. This tool is one of the most effective ways to keep your gaming budget under control.