At ixbet, we believe gaming should always be fun — never a source of stress, debt, or harm. This page is our commitment to every Filipino player: we give you the tools, the information, and the support to keep your gaming experience healthy and in control.
In accordance with PAGCOR regulations and Philippine law, ixbet is exclusively available to players who are 21 years of age or older. We enforce this rule strictly — no exceptions, no workarounds.
Protecting minors is one of our most important responsibilities
The Philippine Amusement and Gaming Corporation (PAGCOR) sets the minimum gambling age at 21 years old — and ixbet enforces this without compromise. Every new player is required to complete a Know Your Customer (KYC) verification process before they can deposit or play for real money.
During KYC, you will be asked to submit a valid government-issued ID — such as a Passport, Driver's License, UMID, Voter's ID, or PhilHealth ID — to confirm your identity and age. Accounts that cannot be verified as 21+ will be suspended immediately.
If you are a parent or guardian and suspect that a minor has accessed ixbet, please contact our support team immediately at [email protected]. We will investigate and act swiftly.
Provide your full name, date of birth, and contact details during sign-up.
Upload a clear photo of your government-issued ID for age and identity verification.
Our KYC team reviews your documents — typically within 24 hours.
Once verified as 21+, your account is fully activated for deposits and gameplay.
ixbet gives every player direct access to these tools — no need to call support, no waiting period for most features
Set a daily, weekly, or monthly deposit cap on your ixbet account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly; increases take 7 days to take effect.
Define the maximum amount you are willing to lose in a given period. ixbet will automatically stop your session once your loss limit is hit, helping you avoid chasing losses in the heat of the moment.
Set a maximum session duration. When your time is up, ixbet will display a reminder and, if you choose, automatically log you out. It is easy to lose track of time — this tool keeps you grounded.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, you cannot log in or place bets. It is a great option if you feel your gaming is getting a bit too intense.
For players who need a longer break, ixbet offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. During self-exclusion, your account is fully locked and you will not receive any marketing communications.
Enable periodic pop-up reminders that show how long you have been playing and how much you have wagered in the current session. A quick reality check can make a big difference in keeping your gaming in perspective.
Review your full gaming history — deposits, withdrawals, bets placed, and outcomes — directly from your ixbet account dashboard. Transparency about your own activity is a powerful responsible gaming tool.
Our 24/7 live chat support team is trained to assist players who are concerned about their gaming habits. Conversations are confidential. You can also request a responsible gaming review of your account at any time.
Problem gambling can affect anyone — regardless of income, age, or background. Recognising the signs early is the first step to getting help.
Do you spend more money on gambling than you originally planned, and find it hard to stop even when you want to?
Have you borrowed money, sold belongings, or neglected bills in order to fund your gambling?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Do you find yourself gambling to escape problems, stress, or negative emotions — rather than purely for entertainment?
Have you lied to family members or friends about how much time or money you spend on gambling?
Do you chase losses — continuing to gamble in an attempt to win back money you have already lost?
If you answered "yes" to two or more of these questions, we strongly encourage you to use ixbet's self-exclusion tool or contact our support team for a confidential conversation.
Keeping gaming fun is all about setting boundaries before you start — not after things go wrong.
Decide how much you can afford to lose before you start playing. Treat it like entertainment spending — once it's gone, the session is over.
Set a timer before you start. When it goes off, log out — regardless of whether you are winning or losing. Discipline is the key.
Gambling is entertainment, not a reliable income source. If you find yourself depending on winnings to pay bills, that is a red flag.
Chasing losses is one of the most common paths to problem gambling. Accept losses as the cost of entertainment and walk away.
Step away from the screen regularly. Grab a snack, stretch, or chat with a friend. Fresh perspective helps you make better decisions.
If gaming is affecting your relationships or finances, talk to a trusted friend, family member, or our ixbet support team. You are not alone.
Self-exclusion is a powerful tool. Here is how to activate it in three simple steps.
Access your ixbet account and navigate to the Account Settings section. Look for the "Responsible Gaming" or "Player Protection" tab in your profile menu.
Select your preferred exclusion period: 6 months, 1 year, or permanent. Read the terms carefully — self-exclusion cannot be reversed before the period ends.
Confirm your choice. Your account will be locked immediately. You will be logged out and will not be able to log back in until the exclusion period has fully expired.
Prefer to self-exclude via support? No problem. Contact our 24/7 live chat team and request a self-exclusion directly. Our agents are trained to handle these requests with full confidentiality and without judgment. Simply say "I want to self-exclude" and we will take care of the rest.
You can also email us at [email protected] with the subject line "Self-Exclusion Request" and include your registered username.
ixbet operates in compliance with PAGCOR's responsible gaming framework. We take our obligations seriously — not just because the regulator requires it, but because we genuinely care about the wellbeing of every Filipino player on our platform.
Our responsible gaming program includes staff training, regular audits of player activity for signs of problem gambling, proactive outreach to players who show concerning patterns, and a zero-tolerance policy for underage gambling.
We also maintain a strict policy against marketing ixbet to vulnerable individuals or to anyone who has self-excluded. If you have self-excluded, you will be removed from all promotional communications immediately.
🛑 Gambling is addictive. Know when to stop.
ixbet operates within the PAGCOR responsible gaming framework, meeting all regulatory requirements for player protection in the Philippines.
Every product decision at ixbet is reviewed through a responsible gaming lens. Player safety is never traded off for engagement metrics.
ixbet does not use aggressive or misleading promotions. Bonus terms are clearly stated and we never target players who have opted out or self-excluded.
Any account found to belong to a person under 21 is permanently closed and all funds are returned. No exceptions, ever.
Responsible gaming starts with the right platform. ixbet gives you the tools, the transparency, and the support to keep your gaming experience enjoyable — always on your terms.
Must be 21 years or older to play. Gambling is addictive. Know when to stop.